Pre-Order Policy

What is a Pre-Order?

A pre-order is an order placed for an item which has not yet been released, however an allocation for stock is available for purchase. It is the customers responsibility to read and understand this information before proceeding to place a Pre Order.

Ordering an item for pre-order

Pre-Orders cannot be cancelled/refunded once placed. 

To place a pre-order, you will proceed through the check out as usual and make the full payment when placing a Pre-Order. Your order will only be shipped upon arrival of the ordered Pre-Order item/s, usually as per the date suggested on the product page at time of order placement. 

Please note when ordering a 'pre-order' item, we ask that you check out and pay for the order separately to other items you would like to purchase. This will allow us to ship your other non pre-order items straight away. Anything purchased along with a preorder item will be shipped all together.

Delivery Dates

The estimated delivery date will be displayed on the product page.

Pre-Order dates are not guaranteed and delays may occur. We do our best to give you an accurate date to expect shipping to begin but we can never guarantee this date.

Aiori is not held liable for any unforeseen delays that may occur if you wish to Pre-Order an item. Please take extra care when placing your order, as we do not issue refunds for unexpected delays or change of mind.