There are a few reasons why your discount code is not working:
- Please note our discount codes do not apply to products that are on sale, sets, merchandise or gift cards.
- Please make sure the discount code has not expired.
- If the discount code field does not appear, it is because you have a discounted item in-cart or a site wide promotion is applied.
- Discount codes cannot be combined with other discounts and do apply to sets, gift cards or merchandise.

Please reach out to our customer support team at support@aiori.co with any other discount code related questions.

For international orders outside of Canada and the United States, there may be duties and taxes incurred on your shipment that you will be responsible for.

Please note that Aiori does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country.

For more information, please contact your local customs office. Please be advised that we’re not able to reimburse you for duties and taxes paid upon delivery.

For detailed information regarding order processing and shipping, please visit our Shipping Policy here.

All order issues must be reported within 30 days of order receipt.
For more information regarding returns, please visit our Returns Policy here.

We offer returns for all customers, within 30 days of order receipt.
For Canada and US returns you can access the return portal here
If you are inquiring about a return from any other country please email us at support@aiori.co.

For Canada and US returns you can access the return portal here

If you are inquiring about a return from any other country please email us at support@aiori.co.

If the item doesn’t fit or is not to your liking, it is eligible for return within 30 days.
In North American a flat return processing fee applies (US: $15 CAD, Canada: $10 CAD)
For all international returns please email support@aiori.co.

A refund will be issued upon receipt and inspection of the item at our warehouse.

Please refer to our Jewellery Care page for more detailed instructions on how to care for your jewellery.

We use high quality, hypoallergenic, and tarnish-resistant materials that are as durable as they are beautiful. We use chemical and physical tests, and regular inspections to guarantee our metals are high quality and skin-friendly. Our materials are chosen with care to ensure that your jewellery stays comfortable, stylish, and wearable over time. For more information please visit our materials page.

We have developed a guide to help you find the right closure type for your ear. Our team is also always available to help provide some recommendations! Reach out to our customer support team at support@aiori.co.

At Aiori we offer 5 types of clip on earring to help you find your perfect fit:

Padded Clip On
These are your classic clip styles that open up to clip on your ear. There are rubber paddings that can be added or removed depending on your preference. We recommend keeping on the rubber padding for extra comfort.

Ear Cuff
Depending on the style, you can place the ear cuff on where it sits most comfortably, usually on the edges of the ear or in the middle. This could be on the conch or at the top of the ear where the helix is. You can tighten the ear cuff by gently squeezing the sides once it is on the ear.

Mosquito Coil
Similar an ear cuff, you wear this style by simply sliding the piece onto the ear. You can tighten the earring for a more secure hold by gently squeezing the sides once it is on the ear.

Sliding Spring
Sliding spring allow the back of the earring to slide back so that it can spring forward to the right size for your ear. It is the most adjustable form of the clip on earrings.

Invisible Resin
This extremely light and hidden style is perfect for most ears. Gently open the clasp by pulling the closure back gently without overextending and clip it onto the thinnest part of the ear.

Wearing clip on earrings do not have to hurt! If you are experiencing pain with clip on earrings, it is usually due to either the wrong tension on the clip or wrong clip on selection for your ear. Sometimes it may take some trials to find the right style and tension for your ear lobes. If you ever have any issues with choosing the right one, you can always reach out to our customer support team (support@aiori.co) for help!

Our clip-on earrings closure styles ensure a good hold without hurting throughout the day. Read ourguide to our different types of clip-on earring closuresto find the one most suitable for your ear. Certain styles have an automatic adjusting mechanism such as the sliding spring, and some adjustable mechanisms need to be done manually such as the screw-back closure, ear cuffs, or mosquito coil. You can read more about how to manually adjust your clip-on earrings here. 

For your metal allergy, it is important to differentiate if you have the allergic reaction from previous metals with piercings or if you get a reaction with metal on other parts of your skin (eg. with rings, necklaces).

Most commonly people who experience an allergic reaction with metals from a previous piercing do not get the same issue with clip-on earrings despite being in contact with the metal. This is because clip-on earrings rest on the surface of the skin (similar to a ring or a necklace) and not through a piercing hole.

However, if you have an allergic reaction to a certain type of metal, it would be best to avoid the metal altogether. If you are unsure, please consult a medical professional first.

All our earrings are nickel-free (a common allergen). Our items are also either 18K Gold Plated or stainless steel. Please refer to each individual product page for a list of the materials for the specific product.