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FREQUENTLY ASKED QUESTIONS

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If you need more assistance, please reach out to: support@aiori.co

  • General Assistance
  • Loyalty Program

What types of clip on earrings are there?

Screw-back Clip On


These types of earrings are great since the tightness can be adjusted for your comfort. You can open the hinge on the back of the earrings and fasten it onto your ear. You can use the screw to tighten or loosen the earrings depending on the thickness of your ear lobe.


Clip on Earring with Padding


These are your classic clip styles that open up to clip on your ear. There are rubber paddings that can be added or removed depending on your preference. We recommend keeping on the rubber padding for extra comfort.


Ear Cuffs


Depending on the style, you can place the ear cuff on where it sits most comfortably, usually on the edges of the ear or in the middle. This could be on the conch or at the top of the ear where the helix is. You can tighten the ear cuff by gently squeezing the sides once it is on the ear.


Mosquito Coil


Similar an ear cuff, you wear this style by simply sliding the piece onto the ear. You can tighten the earring for a more secure hold by gently squeezing the sides once it is on the ear.


Sliding Spring Earrings


Sliding spring allow the back of the earring to slide back so that it can spring forward to the right size for your ear. It is the most adjustable form of the clip on earrings.


Invisible Resin


This extremely light and hidden style is perfect for most ears. Gently open the clasp by pulling the closure back gently without overextending and clip it onto the thinnest part of the ear.

Does it hurt to wear clip on earrings?

(Wearing clip on earrings do not have to hurt! If you are experiencing pain with clip on earrings, it is usually due to either the wrong tension on the clip or wrong clip on selection for your ear. Sometimes it may take some trials to find the right style and tension for your ear lobes. If you ever have any issues with choosing the right one, you can always reach out to our customer support team (support@aiori.co) for help!

Do the clip-on earrings stay on?

Our clip-on earrings closure styles ensure a good hold without hurting throughout the day. Read our guide to our different types of clip-on earring closures to find the one most suitable for your ear. Certain styles have an automatic adjusting mechanism such as the sliding spring, and some adjustable mechanisms need to be done manually such as the screw-back closure, ear cuffs, or mosquito coil. You can read more about how to manually adjust your clip-on earrings here

How do I know which closure type is right for my ear?

We have developed several guides to help you find the right closure type for your ear. Our team is also always available to help provide some recommendations! Reach out to our customer support team at support@aiori.co.

Which earrings are right for me if I have a metal allergic reaction?

For your metal allergy, it is important to differentiate if you have the allergic reaction from previous metals with piercings or if you get a reaction with metal on other parts of your skin (eg. with rings, necklaces). Most commonly people who experience an allergic reaction with metals from a previous piercing do not get the same issue with clip-on earrings despite being in contact with the metal. This is because clip-on earrings rest on the surface of the skin (similar to a ring or a necklace) and not through a piercing hole. However, if you have an allergic reaction to a certain type of metal, it would be best to avoid the metal altogether. If you are unsure, please consult a medical professional first.

Are your earrings allergen free?

All our earrings are nickel-free (a common allergen) but we have gold-plated or stainless steel options too in some styles.

How do I care for my jewelry?

Here are our tips on caring for your jewelry pieces to ensure it stays looking beautiful:


• Keep your jewelry pieces away from water, lotions, creams, perfume, sweat, and other liquids. If your piece gets wet, wipe it dry.


• Avoid swimming, bathing or showering with jewelry on

Why is my discount code not working?

Please note our discount codes do not apply to products that are on sale, sets, or gift cards. Please also make sure the discount code is not expired. If you have questions, please reach out to our customer support team at support@aiori.co.

Do I have to pay customs and duties?

For international orders outside of Canada, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Aiori does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Please be advised that we’re not able to reimburse you for duties and taxes paid upon delivery.

What is the #AllEarsClub Loyalty Program?

The #AllEarsClub is our free rewards program that lets you earn points on all your merchandise purchases and redeem those points for rewards ("Rewards").

How do I earn points?

There are several ways to earn points in our loyalty program:

Sign up: When you join our loyalty program, you will earn 10 points as a sign-up bonus.


Place an order: For every dollar you spend on your purchase, you will earn 1 point


• Follow on TikTok: By following us on TikTok, you will receive 10 points.


Follow on Instagram: Following us on Instagram will earn you 10 points.


From time to time, we may run promotions where you can earn points.


How are the points calculated from my purchases?

For every dollar (CDN) you spend on your purchase, you will receive 1 point. If you are shopping in a different currency, your order total will be automatically converted to the equivalent in Canadian dollars for point calculation.


Only the subtotal of your purchase is considered for earning points in our loyalty program. This amount excludes taxes, shipping fees and any applied discounts.

Can I earn loyalty points on previous purchases? 

Unfortunately, loyalty points can only be earned for purchases made after joining the loyalty program and creating an account. Previous purchases are not eligible for point accrual.

Do my points, rewards, and tiers expire? 

We encourage you to redeem your points often, so that you get to experience the full benefits of the #AllEarsClub loyalty program including product, gifts, and experiences. All unredeemed points expire when you have not engaged in point activity for 12 months from the date it is earned. The same works for unused rewards. It's important to note that any accumulated points or tier status will be reset after this period. In addition, points will automatically expire if your Membership is revoked or otherwise canceled.

Why are my points not showing up?

Please allow for up to 7 days for loyalty points to show up on your account. If your points are still not showing up, please contact Customer Service at support@aiori.co.

Can I combine loyalty program discounts with other promotions?

In some cases, loyalty program discounts may not be combinable with other promotions or offers. This is subject to the terms and conditions of each individual promotion. We recommend checking the details of each offer to understand any restrictions that may apply.

What happens to my reward if part of my order or entire order is canceled or returned?

Points will be deducted from your account for the reward. It is possible your account could have a negative balance if you do not have enough points in your account because of the item cancellation.

How do I redeem Rewards?

Once you have logged into your online account, you will be able to add a Reward to your online basket through our online store pop up or the Loyalty page. 

How do I use my Rewards?

Once redeeming your reward, you will get a coupon code that can be used at checkout. 

Can I return Rewards?

Unfortunately, Rewards may not be returned or exchanged for points or cash, for another product, gift card, or e-gift certificate. You can always reach out to our customer support team (support@aiori.co) for help!

How quickly will I receive and be able to use my Reward after I redeem points for it?

Usually you are able to use your Reward as soon as you redeem the points. If you are having trouble redeeming your points, please contact Customer Service at support@aiori.co.

Can I give my Reward code to someone else?

Rewards are not transferable and may not be sold, transferred or assigned to anyone else. Attempts to transfer the code may invalidate the Reward. You can always use your Reward to purchase merchandise as a gift for someone else.

Why does it say 0 points for my Birthday reward?

Your birthday gift will be sent via email to the email address you provided and will be redeemable using the coupon code provided in your email.

Can I earn loyalty points on gift card purchases? Will I earn loyalty points if I purchase a gift card from your store?

Generally, loyalty points are not earned on gift card purchases. However, once the recipient of the gift card uses it to make a purchase, they will earn loyalty points based on the value of their transaction.

Who should I contact if I have issues? 

If you encounter any issues or have questions regarding our loyalty program, please contact our support team at support@aiori.co. They will be happy to assist you and address any concerns you may have.

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