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STANDARD POLICY

Order Processing 

Our processing time for orders placed is 1-3 business days.

Please contact our customer service at support@aiori.co to make changes to your order within 24 hours after placing it. Please note that orders that have been packed and assigned a tracking number are not eligible for changes.

Shipping Fee & Delivery Dates

We offer a flat rate shipping, depending on your location.
As well, we offer free worldwide standard shipping on all orders over $100. (automatically applied at checkout).

Express Delivery Times (CAD$):

Standard Delivery Times::

*Please note, these are only estimated delivery times. Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Please use the tracking number provided upon order shipment to track the latest status of your package. 

Shipping Restrictions

Please note that, at this time, we are unable to ship to the following countries:

• Belize

• Bangladesh

• Jamaica

• Kenya

• Kuwait

• Peru

• South Africa

• Seychelles

• Pakistan

• Phillipines

• Qatar

• Estonia

• Egypt

Please note that we cannot deliver to PO Boxes, so kindly avoid including one in your shipping address.

For international orders outside of Canada and the USA, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Aiori does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Please be advised that we’re not able to reimburse you for duties and taxes paid upon delivery.

Kindly note Aiori is unable to provide replacements or refunds for stolen packages after the shipping carrier has successfully delivered the parcel. In the event that your package is returned to us due to incorrect address input or package is undeliverable, the customer will be responsible for paying the cost for us to re-ship it to you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.